CONFIDENTIALSEARCH.COM

SERVICE TERMS

At Confidential Search, our global presence is not just a footprint; it’s a responsibility ingrained in our vision. Ethical conduct is at the heart of our operations, driving us to uphold the highest standards of integrity in all aspects of our work. Guided by our core values, we cultivate a culture of collaboration and respect, both internally and in our interactions with partners and clients.

We are dedicated to nurturing and rewarding talent, ensuring that every member of our team has the opportunity to thrive and grow. Through innovative programs and initiatives, we continuously strive to improve our practices and contribute positively to the communities we serve.

Moreover, environmental stewardship is a cornerstone of our commitment to sustainability. We actively seek ways to minimize our environmental impact and promote responsible practices that safeguard our planet for future generations. At Confidential Search, we believe that by acting responsibly and ethically, we can make a meaningful difference in the world around us.

SERVICE TERMS

Consulting Services

If the Client Engagement includes Consulting Services, the following additional terms and conditions apply to those Services, in addition to the General Terms and Conditions:

1. Rescheduling.  Confidential Search will schedule and commit personnel and resources to provide the Services.  Confidential Search understands that Client’s business conditions may change; however, rescheduling on short notice impacts Confidential Search’s business and its ability to provide outstanding service to all of its customers.  Client may reschedule the provision of Services by paying the following fees in addition to the associated fees for any Services rendered.  These fees are a genuine pre-estimate of Confidential Search’s losses as a result of such rescheduling and are reflective of the value of the lost bookings for Confidential Search for the time scheduled and fees which otherwise have been earned by the team leader, team members and other resources, and are not penalties.  If Client fails to provide Confidential Search with documentation, information, or access to its personnel that impacts Confidential Search’s ability to meet the completion date or Client otherwise delays the completion date, Confidential Search reserves the right to charge Client a rescheduling fee as set forth below. 

a.  If rescheduling more than 20 business days before the scheduled program, meeting or session, Client will pay the Actual Expenses incurred as a result of the rescheduling.

b. If rescheduling 20 or fewer business days before the scheduled program, meeting or session, rescheduling fees will be calculated based on the number of business days’ notice provided as shown in the table below, plus Actual Expenses incurred.

 

Length of Program

Less than 1 day

1-2 days

3-5 days

Notice from Client (business days)

16-20

0

0

25%

11-15

0

25%

50%

6-10

0

50%

75%

3-5

50%

75%

75%

Less than 3

100%

100%

100%

 

c. “Actual Expenses” means amounts Korn Ferry pays to others in anticipation of the Services (e.g., hotels, airlines) that Confidential Search cannot recover on its termination of the bookings or that Confidential Search incurs due to changes or cancellations.  Confidential Search will charge Client for costs incurred for any materials Confidential Search prepares (e.g., for events, workshops, meetings) if the engagement is not rescheduled within two months of the original date.

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